Complaints and grievance redressal
How to complain if something went wrong, and what happens next.
How to complain
Write to us through the contact page with your name, case details and what went wrong. Our grievance officer is [Grievance officer name and email].
What happens next
We aim to acknowledge your complaint within 2 working days and to respond in full within 7 working days. If the complaint concerns a hospital, we take it up with the hospital's patient relations team on your behalf.